Thank you for shopping at lemyst.shop.
We value your trust and aim to ensure that every purchase gives you a satisfying experience.
Please read our Refund & Cancellation Policy carefully to understand how we handle returns, refunds, and cancellations.

1. Return Policy

We take great care in packaging and delivering your perfumes in perfect condition.
However, returns will only be accepted under the following circumstances:

  • You received a damaged or defective product.

  • You received the wrong item or quantity.

To be eligible for a return:

  • The item must be unused, unopened, and in its original packaging.

  • The return request must be raised within 7 days of delivery.

  • Customers must provide an unboxing video or photographic proof of the issue.

Once your return is approved, you will be guided on how to send the item back to us.

2. Non-Returnable Items

For hygiene and safety reasons, used or opened perfumes cannot be returned or exchanged, unless the item was received damaged or incorrect.

3. Refund Policy

After we receive and inspect the returned product:

  • A confirmation email will be sent to notify you of the refund status.

  • Approved refunds will be initiated to your original payment method (Credit/Debit Card, UPI, Wallet, or Net Banking).

  • Depending on your bank or payment provider, refunds may take 5–10 business days to reflect in your account.

4. Cancellation Policy

You may cancel your order only if:

  • The order has not yet been shipped.

  • Cancellation requests must be made within 24 hours of placing the order.

Once an order is shipped, it cannot be canceled.
To request a cancellation, please contact us at shopveela7@gmail.com or call +91 8658736803 with your order number.

5. Late or Missing Refunds

If you haven’t received your refund yet:

  1. Check your bank account again.

  2. Contact your bank or payment provider — it may take some processing time before the refund is posted.

  3. If you’ve done all of this and still haven’t received your refund, please contact us at shopveela7@gmail.com.

6. How to Request a Return or Refund

To initiate a return or refund request, please contact us with:

  • Your Order Number

  • The Reason for Return/Refund

  • Supporting evidence (photos or video)

Send your request via email to shopveela7@gmail.com or call +91 8658736803.
Our support team will respond within 48–72 hours.

7. Contact Information

lemyst.shop
Owner: Hazra Nisha
Email: shopveela7@gmail.com
Phone: +91 8658736803
Address: Kolta, Krushnanandapur,Jagatsinghpur, Odisha 754135
Website: https://lemyst.shop/